Problem
Statement

The airline operations were challenged by the accurate determination of actual costs for each flight leg influenced by many factors. Some of them being incomplete data reports, difficulty in obtaining an invoice per flight leg, absence of controls in place, challenges in linking the data between various applications used in ground operations, incorporating customer support data, and inconsistencies in the sensors used to measure the fuel flows between airport reservoirs, fueling trucks and the airplane

Solution

We have created the skoopup platform to streamline the ground operations processes, implement financial best practices and connect it all seamlessly back to the customer support. This innovative solution integrates Service Management best practices for a comprehensive and optimized approach to commercial, ground operations, finance and customer support departments

Business
Impact

• Data is being validated from multiple sources and if any inconsistencies are discovered operations team is alerted
• Offers unparalleled level of control over ground operations thanks to a flexible approval flow
• Provides airlines with most granular understanding of their costs so they can optimize their routes and cost savings
• Each leg is being invoiced to all contractors after plane departure avoiding any ambiguity about expected costs
• Invoicing module is flexible so daily/weekly/monthly (or a custom time period) invoices may be grouped together
• Dashboards and reports provide the leadership team with knowledge so they can make informed decisions
• Customer Support team is able to link each passenger and their luggage to their flight directly on claim console saving them significant time in looking up information in various systems